Our Reviews

Arrived for appointment and verified what was to be done on vehicle at service desk. Vehicle was taken and service was performed, during service I was informed of a dirty cabin filter (by advisor Melanie and a video of dirty filter) and I was asked if I wanted to replace filter (I agreed). Service took a bit longer than I expected but I was sure the multi point inspection and other items requested were done thoroughly and my vehicle was in tip top shape and clean on the outside. Everything was explained with paperwork by advisor and payment for service was fast and easy.

Salesman and finance we're okay but I was at the dealership way too long arrived for my scheduled appointment at 9:00 a.m. and didn't leave the dealership with my truck until 3:00 p.m. they supposedly sent my new truck, which is already clean, to clean up for whatever reason I stood around waiting 2 hours when I got the truck back it didn't look like they had done anything to it even the window sticker was still on the truck. Secondly there was a piece of loose trim on the brand new truck, things happen, they supposedly took the truck over to the service department and they were going to look at it right away, I waited almost an hour before they even looked at the truck I'm buying a brand new vehicle they should have taken it immediately.

I bought a new GMC Terrain on may 23 2026 The forward collision light came on so I took it back to get it fixed made an appointment took it in the service person Melanie found out that I live almost two hours away she wanted me to drop off my car I wasn’t driving two vehicles to Maryland she tells me they don’t give loaner cars well I made a big deal out of it because it was going to take all day I did get a loaner she tells me several times I can take my GMC to any dealer I wanted to if I wanted that I would of bought it at a dealer close to home I have been a customer at Anchor Buick GMC since 1996 I don’t know but that is taking money from your dealership because I still bring my truck there to be serviced i am not happy the way I was treated by her I think she needs to learn how to treat your FAITHFUL customers

I asked for a simple oil change and tire rotation and to check my tire sensors as I was seeing a warning message. I got a phone call and a link to an evaluation outcome and assessment indicating 7 failures. Long story short … they tried to charge me $250 to look at my tire sensors not even to fix them. Then another $ 3k worth of other ‘critical’ repairs. After taking to my actual mechanic .. other then sensor repairs and filter changes … NOTHING else was broken or needed repair .. none of it. It was all trumped up and also things that I would never known the difference. I will never ever go back. Anchor GMC was a reputable dealer and I’ve taken my vehicle there for six years and only had an issue like this one time. Still not good . But IG Burton is an awful service organization.

Lisa worked with me to find the truck I wanted (which proved to be a hard local find). Accomodating my time schedule on a weekend, we were able to wrap everything up in a single day. Her manager was also friendly & introduced himself. Evan was very informative and helpful for financing. I would recommend this team to others I know looking for GMC vehicles.

Overall disappointed with the service. The truck is two weeks old, and having issues. When at dealership for service, the problem was not corrected and damage was occured to the vehicle and i was not made aware.

First I wanna say Melani Murray Was a big help n pleasant,everything turned out good my ac compressor was Put in n no problems so far the only downside about the dealership is they charge too much for labor I had to pay 1700$ alone in labor smh other than dat there was no problem

courteous, professional, friendly...only issue: I feel like it took way too long to complete the deal

Chris was wonderful with us all day long. He was patient and helped us find what we were looking for.

It took 4 months and over a dozen phone calls from me to get this resolved. One of the worst customer service experiences of my life.

Our Salesman, Fred was so easy to work with in ordering our Yukon. There was no pressure to make the purchase. Every aspect of the purchase and warranties were explained in easy to understand manner. Best car buying experience I have ever had.

Everything went fine, quick, clean and precise

Bryan is an outstanding and helpful salesperson

I scheduled an appointment to get my thermostat checked. The day that I dropped my truck off someone plugged in the computer to find the codes as to why I was coming in for service. Completely normal and expected. After the visit was completed, I was sent the repair estimate which included a $215.00 charge for that initial diagnosis. I was assuming that would not have been charged as I was getting the work completed there. However, when I picked up my truck to pay on the final bill that fee was disbursed into the charges for the work I had completed. The work I had completed should have totaled around $650 but with that additional fee, shop fees and taxes I was paying over $900. This seems like intentionally hidden fees. I completely understand if I were to come in, ask for a diagnosis and leave that I would charged that fee but the fact that I got the work done there is insane. Especially since the scanner would have been plugged in regardless. If I came in, told you the exact code would I have been charged the same? When I brought it up as to why it wasn't a stand alone charge on my bill/why I was being charged, I was told to make it easier it was rolled into the other prices. What made that easier? Was it easier for me to not see it... was it an easier way to hide the charge...

Salesman Frederick Haley was superb in every aspect and his knowledge of product is second to none. Will highly recommend him to friends and family.

This is the second new car i've purchased here with the help of our sales person Lisa. It is wonderful to have assistance with the details that help guide you through the purchase decision, through the proper understanding of the vehicle for the ride home.

It wasn't what I expected. I been taking my cars and trucks at that location for over 6years. The service write up desk needs improvement. Had a oil changed ,waited longer than before, and they forgot to reset the oil percentage to 100. I see that it is under new ownership. I will probably think twice on coming back. And the prices jumped up.

Trish is the best service advisor. She is very attentive and cares for her customers vehicles as if they were her own.

Knowledgeable and friendly

Had a great experience our salesman was Chris Williams. He is the best sales man me an my wife had ever delt with 💯 out of 💯. Thank you ig burton . This is our 2nd vehicle we bought from you.

The department got my second key fob synced with my car without a problem.

The prices to high for oil change just want my oil change not tire rotation. They said it one package. What ever happen to what the customer wants . Thats bull shit

I had an appointment for an oil change at 9:30am and didn't get done until 12:30 pm. the sensor on one of my tires wasn't working when I dropped the car off and now none of the sensors are working.

Excellent and Professional Service! Exceeded My Expectation!

Melanie got me in as an emergency at 4:00 pm for a tire when my selling dealer wouldn’t. I was extremely impressed and grateful, you made a new customer without a doubt.

Excellent experience. Brian Rudolph was great to work with.

New technology saved me from a more expensive oil leak and they were fast at getting everything done

Oil change appointment was on time

Great service

n/a

I have always serviced our vehicles at Anchor Buick. Since it was changed to IG Burton and it was my first time this year my experience started really bad. I was dropping off the keys for the next day appointment and the office was still open at that time. When I got there, the lady service advisor instead of getting the keys from me advised to get the envelope outside and drop the keys at the door when she could easily take the keys from me. The reason she said they were preparing to close. Seriously? But everyone was still there and the computers were still on. That is really bad customer service and very inconsiderate since it was also raining outside. The next day, I picked up my vehicle. I have to wait for 30 mins since they misplaced my paper and keys. My vehicle was handed to me with the air filter cabin still unassembled , all of my stuff in the compartment are out and the hood was open. I have to call back the advisor and ask why it was incomplete. I am not sure if everything is done correctly. Really not impressed with how things were done this time. Hope they can improve and be more customer centric. That was really not a good first impression IG BURTON. Do better next time or you will lose clients.

Efficient

:)

Very professional and informative as well as cheerful and enjoyable. Never felt pressured.

A basic oil change and tire rotation went from $70 to $120. That is ridiculous. I think I’m going elsewhere.

The Customer Service (jimmy) was very good to work with- he explained everything & very friendly The Cashier (Theresa (I think that’s her name) was excellent

I was pleased to receive a timely appointment, quick assessment of the problem and a solid solution. The staff was friendly and responsive and did excellent work.

Great experience at the dealership

Great experience. Steve was a really skilled and pleasant sales rep.

They did not fix the problem after they diagnosed it and got the parts